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19-A New Chauburji Park, Lahore, Pakistan.
Welcome to the Complaint Management System (CMS). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.
Information We Collect
• Personal Information: Full Name, Email Address, Phone Number, Profile Information
• Complaint Information: Complaint Details, Categories, Subcategories, Images, Videos,              Documents, Complaint History
• Device Information: Device Type, Operating System, App Version, IP Address, Location Data (if permitted)
How We Use Your Information
• Create and manage user accounts
• Process and track complaints
• Communicate complaint updates
• Improve customer support services
• Generate reports and analytics
• Maintain system security
The registration number is used to capture complete member/client details for booking purposes.
- Allocation of a unique Registration Number.
- Provide the member’s name,
- Address,
- Contact information.
- Register using a unique ID (preferably a computerized NIC).
- Â Personal information, nominee information, and pictures/documents.Â
- Images
- Multiple Analysis Codes
- Contact the officer and refer clients by category (A, B, or C).
Information Sharing
We do not sell, rent, or trade personal information. Information may be shared with authorized staff, administrators, or legal authorities when required by law.
Data Security
We implement appropriate technical and organizational measures to protect your information.
User Rights
Users may access, update, correct, or request deletion of their personal information.
Data Retention
Complaint records may be retained for operational, legal, and compliance purposes.
Third-Party Services
The application may use third-party services for notifications, authentication, analytics, and cloud storage.
Children's Privacy
Our services are not intended for individuals under 13 years of age.
Contact Us
Email: support@yourdomain.com
Delete Account Policy
Users of the Complaint Management System (CMS) have the right to request deletion of their account and associated personal information.
Bills Generation And Receipts
Option 1: From Mobile App
• Login to your account
• Open Profile Settings
• Select ‘Delete Account’
• Confirm your request
Option 2: Via Email
Send an email to support@yourdomain.com
Subject: Account Deletion Request
Include:
• Full Name
• Registered Email Address
• Registered Phone Number
Data That May Be Deleted
• User Profile Information
• Contact Information
• Login Credentials
• Uploaded Documents
Data That May Be Retained
Property can be transferred from one owner to another. Transfer charges bill Generation
Bill Installment:
• Complaint Records
• Resolution History
• Audit Logs
• Transaction Logs
Processing Time
Account deletion requests are typically processed within 7 to 30 business days.
Contact Information
Email: support@yourdomain.com