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Complaint Management System
We at SHE Technologies change companies to grow in a world of complicated regulations. Our Compliance Management System is made to make it easy for you to automate, track, and maintain complete regulatory compliance. The Complaint Management System (COMS) was specifically created to handle member complaints, questions, and suggestions on gas, water, sewerage, electricity, security, services, and working conditions, among other things.
With the help of this web-based software, you can promptly and precisely address client requests made through various channels. By employing this technique, you can enhance the quality process to reduce future customer complaints and offer your clients better services. Consequently, there is an increase in business.
Set Up:
Define Complaint of Nature
The nature of complaints must be distinctly classified in order to guarantee cost-effective complaint resolution and service excellence. Accurate reporting, faster reaction times, and fast workflow management are made possible by this organized approach.
Common Complaint Categories
- Electricity
- Water
- Gas
- Security
- Garbage etc
Define Staff / Supervisor against each Complaint.
Define Staff Logins / Password.
Log/Record Complaints
Just go to our company’s website and select the “Complaints” button placed on the home page to file a complaint. This will set up the complaint form, where you can select the kind of problem (e.g., garbage, water, gas, electricity, or security), give a short explanation, and enter your contact data. After completion, click “Submit” to record your complaint. A confirmation will be sent to you for your records.
Log Complaints / Inquiry with detail.
- Member Name
- Block & House No.
- Nature of Complaint.( Electric, Water, Gas, Security, etc.)
- Details of Complaint / Inquiry.
- Members’ availability timing for the visit
Unique Complaint: will be assigned against each Complaint / Inquiry
Open the company website and click button Complaints-
Complaints form will open
Log Complaints / Inquiry with detail
Unique Complaint: will be assigned against each Complaint / Inquiry
Work and assignment:
Direct any complaints or enquiries to the appropriate supervisor.
Establishing the complaint or inquiry. Working against the probe or complaint. Update each complaint’s status and remarks.
Feedback
Receiving feedback in response to an inquiry or complaint.
Reports
- Dashboard for complaints.
- Status of total complaints.
- Complaints with status made by staff.
- Summary Report on Periodic/Monthly Complaints.